Cult Pens shows its appreciation to Pentel
The achievement was announced in the latest Cult Pens customer newsletter in which the company reviewed 2016 highlights and looked forward to a successful 2017. Members of the Cult Pens ordering team were asked to vote for their No. 1 supplier, based on criteria including responsiveness of service, timely supply of information and helpful attitude to enquiries and requests.
Amanda Walker, director of The SQL Workshop Ltd., the operator of Cult Pens, commented, “Our relationships with our suppliers are critical to us. It is only with their support that we can deliver the award-winning customer service that we provide. Relationships between suppliers and retailers are commonly believed to be negative, but we are proud of the positive relationships we have with many suppliers. Why shouldn’t they be positive? Through good service from our suppliers, we sell more of their products. It’s a win-win. We’ve been dealing with Pentel for over ten years and they set the benchmark for customer service. They consistently go ‘the extra mile’ in supporting our, often demanding, requirements.”
Pentel’s director of sales UK and Ireland, Graham Craik, said, “We are delighted to receive this recognition from everyone at Cult Pens and we appreciate particularly their support for quality, branded writing instruments. We are passionate about our continued support for independent retailers, who offer consumers great choice and service, plus a wide range of Pentel products.”
He added, “As well as the performance and reliability of our products we’ve always taken pride in the quality of our customer service and work hard to meet and exceed both our customers’ expectations and those of end-users. We believe that in a very competitive market our customer service offers a real point of difference that we take very seriously. We are totally committed to maintaining our high standards to help our customers achieve their goals for successful growth.
“On behalf of the entire Pentel team I’d like to thank Cult Pens for this accolade.”
Visitors to the London Stationery Show will be able to meet the Pentel team and see some great NEW products!
Posted on 17th January 2017 by Vanessa Fortnam